Submit an RMA Request

When submitting an electronic "return merchandise authorization" request, dormakaba Canada Inc. respectfully asks that you review and comply with our returns procedures which are outlined below.

Return Merchandise Request

To return merchandise, please complete the form below. Do not return merchandise before you have received an RMA number via email from dormakaba Canada Inc. An asterisk * indicates required entries.

Before you begin, please contact dormakaba Canada Inc.'s Keyscan technical support to receive a case number for your RMA claim.

Technical Support Hours: Monday to Friday 9:00 AM to 6:30 PM - Eastern Time

Phone Numbers: 1.888.KEYSCAN (539.7226) - toll free Canada & USA or + 1.905.430.7226 - elsewhere

Customer/Shipping Information

* Original PO #:

 

* Case Number:

 

* Company:

 

* Address/Branch:

 

* City:

 

* State/Province:

 

* Postal/ZIP Code:

 

* Contact:

 

* Telephone:

 

* Email:

   

* NOTE: A valid email is required to be issued an RMA number. *

Returns

Please note when completing return information below, Keyscan products have a serial # and a date label which must be entered in the corresponding text box for each item returned. For each item, specify the type of return from the drop down list. For each item returned, please provide a brief explanation in the reason for return text box so a Keyscan technician can troubleshoot and validate the issue for warranty or repair. dormakaba Canada Inc. is not responsible for any items that are not listed in the Returns section of the form.

Item 1
Type of return:

*Reason for return:
(If A to D selected above)

 
Part #:
Serial # / Date Label:
Quantity:
Item 2
Type of return:

*Reason for return:
(If A to D selected above)

 
Part #:
Serial # / Date Label:
Quantity:
Item 3
Type of return:

*Reason for return:
(If A to D selected above)

 
Part #:
Serial # / Date Label:
Quantity:
Item 4
Type of return:

*Reason for return:
(If A to D selected above)

 
Part #:
Serial # / Date Label:
Quantity:
Item 5
Type of return:

*Reason for return:
(If A to D selected above)

 
Part #:
Serial # / Date Label:
Quantity:
Item 6
Type of return:

*Reason for return:
(If A to D selected above)

 
Part #:
Serial # / Date Label:
Quantity: